If you’re running late, we recommend contacting your customer and updating them, as this can help you avoid the customer complaining about being inconvenienced and a potential late arrival fee.
If the customer decides to cancel after you've updated your arrival time, there's no fee for the first 30 minutes of the booking, but you also won't be paid for a completed job.
If you’re more than half an hour late and the customer decides to cancel, it will count as a failure to arrive, and you’ll be charged a fee.
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