I need to cancel or reschedule

If you’re unable to make it to a job that you’ve claimed, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee.

Learn how to remove a job here.

Note that professionals cannot unilaterally reschedule a job on behalf of the customer through the app. You are able to remove yourself from a job. Furthermore, you should remove yourself as soon as you know you won’t be able to make it, in order to avoid a late cancellation fee.

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