My customer was not home

Watch Video: What Do I Do If My Customer Isn't Home?

If your booking is in California, click here for more details about contacting your customer before the booking.

You can reach your customer via in-app chat or phone using these icons on the job details page:


Please make sure you’re in an area with good service and using the phone number that’s associated with your account; otherwise, the phone calls won’t be routed through.

If you still can’t contact your customer, you should arrive at the address provided and try to follow their entry instructions (also available on the job details page).

If your customer was unavailable at the agreed time and you were unable to enter their home to do the work, Angi Services will nonetheless compensate you for up to 2 hours of pay (up to 3 hours in California). We do ask that you wait 30 minutes after the booking start time, in case they’re just running late.

To notify our Support team that a customer was unavailable, just tap the Job Support menu in the job details page, and select My customer isn't home.


Need help? Contact us using the blue chat icon in the bottom right, or email us at


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