What are fees?

Fees are penalties deducted from your payment for a variety of reasons. Generally, fees are used to enforce platform standards. When you look at your payments, you might see fees for instances like lateness, or worse, not showing up. Here are several common fees - you can click on the fee name for more details about the specific fee:

Fee Name	Fee Amount
Late cancellation fee	If you cancel a job within 4 hours after claiming it, there’s no fee no matter how long until the job starts. Otherwise: If there are between 24 and 48 hours until the job starts, there’s a $10/£10 fee. If there are between 4 and 24 hours until the job starts, there’s a $20/£15 fee. If there are under 4 hours until the job starts, there’s a $40/£20 fee.
Missed job fee	If you fail to arrive at a job, there’s a $50/£25 fee.

A full list of possible fees is in the Service Professional Agreement.

Think you were incorrectly charged a fee? Check out this article.

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