Sometimes, accidents happen. If you’ve damaged or lost a customer’s item, the best course of action is to alert them if they’re home or through your Angi Services for Pros App when you’ve finished the job.
Direct the customer to file a claim through their app or on the web to report the damaged or missing item. You’d be subject to a $5/£5 Damaged or Lost Item Fee to help cover the costs of the claim.
This fee is part of Angi Services' Service Professional Agreement.
If you believe a mistake has been made, and that you’ve been incorrectly charge a fee, please contact the Angi Services team. You can chat with us via the blue chat icon, or email us any time at firstname.lastname@example.org.